I forgot my username or password. What should I do?
If you're having trouble logging in, click the "Forgot Username?" or "Forgot Password?" link below the login area on the mychart.syhealth.org website for assistance. You will go through two-step verification to verify your identity so you can recover your username or password.
More information, including a how-to video, is also available in our MySanYsidroHealth Help Center [add link].
I didn't receive my two-step verification code. What should I do?
Try checking the spam or junk folders in your email. If the email with your code is not there, try clicking Resend Code. If you still didn't receive the email, it could be that your account has a different email address on file. If you have multiple email accounts, check one of the others to see if the verification code was sent there instead. If none of your accounts received the email, it could be that we don't have an email address on file. If this is the case, call our MySanYsidroHealth Patient Support Line at (619) 662-4100.
I was logged out of MySanYsidroHealth. What happened?
We aim to protect your privacy and information. If you remain idle for 10 minutes or more after you log in to MySanYsidroHealth, you will be automatically logged out. We recommend that you log out of MySanYsidroHealth if you need to leave your computer for even a short period of time.
What do I do if I get locked out of my account?
To have your account re-activated, call our MySanYsidroHealth Patient Support Line at (619) 662-4100.
I have multiple patient portal accounts through MyChart. How do I link them together?
If you've been seen at another healthcare organization, you might be able to view information from that medical record right in MyChart. You might have heard of this feature referred to as Happy Together. This includes information from other organizations, such as:
• Care team
• Health issues
• Test results
To view this information, you must link your account. Check out our video tutorial on how to do this.
How do I delete my account?
You can request that we deactivate your account by contacting the MySanYsidroHealth Patient Support Line at (619) 662-4100.
Who do I contact if I have further questions?
Call our MyChart Patient Support Line at (619) 662-4100.