EpicCare Link

Please note that EpicCare Link is for San Ysidro Health’s community partner providers. This is not for patients.

If you are a patient interested in portal opportunities, please go to syhealth.org/mysanysidrohealth.

What is EpicCare Link?

  • EpicCare Link is Epic's web-based application for connecting San Ysidro Health to community practices.
  • Through EpicCare Link, community users will be given secure access to patient information in the San Ysidro Health Epic data repository.
  • EpicCare Link allows us to extend patient information to external facilities and improve the continuity of care in our community.

Requesting Access:

To request access to EpicCare Link for San Ysidro Health, please click on the button below. We will respond in 5 business days or less.

Need Help?

A comprehensive Quick Start Guide to EpicCare Link is available within the EpicCare Link site. If you have questions about EpicCare Link general background and functionality, review the FAQ section below.

What browsers can I use for EpicCare Link?

Internet Explorer version 11, Microsoft Edge version 88 or later, Mozilla Firefox version 78 or later, Google Chrome version 88 or later, or Safari version 14 or later to access the applications.

What’s my username?

If you don’t remember your username, anyone else at your group who is able to log into EpicCare Link can find your username in the My Groups activity. If no one else is able to log in, or you are the only user at your group, contact us at (619) 205-6336.

What’s my password?

If this is your first time logging in, you should have received an email with your initial password. If you did not receive that email, check your spam folder. If you still can’t find that email, a Site Administrator for your group can assign you a new temporary password from the My Groups activity. If no one else is able to log in, or you are the only user at your group, contact us at (619) 205-6336.

How does Forgot Password work?

In order to use the Forgot Password feature on the login screen, you must have previously logged into EpicCare Link and answered challenge questions. You can answer challenge questions by logging in, clicking Menu and then Settings. In the Challenge Questions activity, you will first be prompted for your current password. You can then select two questions and answer them. You can change these questions and answers anytime in the future.

I’m getting the message “Login Failed. Your login attempt was unsuccessful. User login is blocked for this account. Contact your system administrator to reauthorize.”

After five failed login attempts, your account is locked. Your Site Administrator is not able to unlock accounts, so please contact us at (619) 205-6336.

How does EpicCare Link work?

EpicCare Link provides registered users with secure access to their patients’ electronic health record information:

• Provides a more transparent flow of information between physicians.

• Makes it easier for external physicians to place referrals and orders.

• Gives community providers access to review the patient's chart.

What computer equipment does EpicCare Link require?

To access EpicCare Link you need a PC or Macintosh computer, a high speed or DSL internet connection (dial-up not recommended) and current browser edition of Internet Explorer or Mozilla Firefox. EpicCare Link uses industry standard encryption technology ensuring that only you and our staff have access.

Is there a fee for using EpicCare Link?

San Ysidro Health is providing EpicCare Link at no cost. EpicCare Link is a web-based service that requires no installation on your servers or computers.

What information is available within EpicCare Link?

EpicCare Link provides view-only access to the patient's San Ysidro Health medical record, including lab results, diagnostic test results, hospitalization records, procedural information, discharge instructions, progress notes, medications, allergies, medical history and more.

How long does a primary care provider have access to a patient's medical record?

Providers who have been identified in the San Ysidro Health electronic health records system (Epic) as the patient's primary care provider (PCP) will have access to the health record for as long as the provider is listed as the patient’s PCP.

How long will other users with a relationship to the patient have access to the health record?

Other users with a temporary relationship to the patient, such as consulting and referring physicians, their staff, a regulatory agent, or a provider at a community facility (e.g., a nursing home) will have access to a patient's record for 90 days following the user’s first login to EpicCare Link.

How do I sign up for EpicCare Link?

Please speak to your physician liaison to request access.

Who should I contact if I am having problems accessing EpicCare Link?

Please contact us at (619) 205-6336 to report a problem. Be sure to indicate to the helpdesk that you are working with EpicCare Link so the ticket will be sent to the correct team.

How long does it take to get an account?

Once the request is submitted, it generally takes two weeks to process the account, upon which the user’s account information will be emailed to the email address specified in the request.

Once I submit the account, what happens next?

Once the account request has been approved and processed, you will receive your user name and password via email. Please make sure to enter an accurate email address in the request form to ensure the receipt of your username and password.

Is training required to use EpicCare Link?

San Ysidro Health has physician liaisons available to provide training for EpicCare Link. In addition, tools are available to provide tips and suggestions as you navigate EpicCare Link. There are some targeted education materials in the Quick Links section of EpicCare Link.

How is EpicCare Link access managed?

Access is managed by one or more site administrators per group. Ideally a group will have at least two administrators, so there is a primary contact and a backup to prevent lockouts. These users are typically practice or office managers, supervisors or directors.

Site administrators have the ability to:

  • Deactivate users that no longer need access to EpicCare Link or have left the organization.
  • Reset a password for a user that is unable to log in to EpicCare Link after five failed login attempts.
  • Unblock a user’s two-factor authentication.
  • Request access for new users by submitting the new account request for new users within the application. 

Site administrators are required to:

  • Review First Access Reports on a regular basis to monitor appropriate use and who is accessing patient records.
  • Review their team's access on a quarterly basis and complete site verification within 30 days. This review only takes a few minutes and only one of your site administrators needs to review and confirm their users’ access status. If site verification is not completed within 30 days, users from your group will be unable to access the system until verification is completed.

What do I need to provide to have access?

We require the following personal identifiers: birth date, social security number, the address of where you physically work, phone number, email address, job title or role, and National Provider Identifier (NPI) if applicable.