Epic Testimonials

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Why is San Ysidro Health moving to Epic?

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Testimonials

"I didn't realize before participating in the workgroups how much time and effort goes into the Epic transition preparations. The process is extremely thorough and comprehensive. Those involved have been amazing and have worked hard to provide information and insights to the Epic teams."

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Dr. Brian Snook

Associate Chief Medical Officer

"The people involved in these meetings are dedicated to making sure that Epic will not only benefit San Ysidro Health and its employees, but will also make life easier for our patients..."

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Charles Nubia

Director of Revenue Cycle

"The workgroup process is complex and very thorough, allowing us to tailor Epic to our organization's needs. Documentation will be easier and more efficient - and being able to look at documents from other organizations using Epic with the click of a button is very exciting. No more requesting documents and waiting days for them to fax!"

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Dr. Louis May

Behavioral Health & Substance Use Disorder Care

"Workgroup members are working through solutions to our teams' priority concerns while keeping the patient front and center. For staff members: it's OK to be nervous, just know that we're all in this together. Be open about your concerns and send them to epicquestions@syhealth.org or to your leadership. We may already have a solution, but it could be something we need to know to make the system better!"

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Stelena Siniavsky

Ambulatory Care Manager

"While transitioning to a new system is always daunting, I feel we have a strong group leading us through. (Epic) leads these meetings very efficiently and we go through every detail. We all know oral health is connected to overall health, but there was never a connection between Dentrix and a patient's medical records. Now we will be able to treat patients better because we will have a complete view of their health. It's going to be a steep hill... but nothing worthwhile comes easy."
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Dr. Golnaz Pahlevanlou

Dental Clinic Director

Wisdom, which will replace Dentrix, appears to be more robust, intelligent, and better at tracking patients’ dental needs such as lab status, recalls, and pre-treatment medical needs. We understand that change is challenging/stressful at times. However, in 2006, the Dental department transitioned from paper charts to an electronic dental record - this was at a time when providers were unfamiliar with how to use a computer mouse and now are experts with our EDR. There is no doubt that, with time, we will meet and even surpass expectations.”

Dr. Sergio Cuevas

Chief Dental Officer

"We have really enjoyed the experience of working side-by-side (San Ysidro Health and San Diego PACE) on this process. This transition is an amazing opportunity for the health center and PACE teams to create a cohesive experience on one EHR. We are now speaking the same, standardized language and will be able to collaborate more easily moving forward."

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Diana Thompson

PACE Finance Business Director

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